Ups Equal Opportunity Employment

Gary Wheeler, former HR director for UPS, discusses that the U.S. workforce is changing as a result of the global economy. To grow business in this global economy, organizations must make _______ a key component of their business strategy.

Gary Wheeler discusses that some employees may have hostility toward particular groups of people in the workplace. Attributing specific negative behavioral traits to individuals based on apparent group membership is known as _______.

To help employees overcome diversity conflicts, Gary Wheeler suggests than an organization's first step is to _______, which, according to the chapter, is the most common starting point for diversity management programs.

UPS provides access to an 800 hotline so that employees who feel they are victims of sexual harassment can immediately report complaints. This formal reporting system demonstrates _______ on the part of the organization to prevent and promptly correct any sexually harassing behavior, which is one of two required defenses that organizations must show in sexual harassment cases.

Wheeler mentions that sexual harassment in the workplace was more prevalent in the past, but in one recent year the Equal Employment Opportunity Commission (EEOC) received more than 11,000 charges of sexual harassment. Which of the following directly addresses workplace harassment on the basis of sex?