IT CertificationsComprehensive Study Set

Dr Messer Comptia

119 questions across 0 topics. Use the find bar or section chips to jump to what you need.

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QUESTION 1

Laptop Hardware

ANSWER

harddrive size : 2.5 inch SSD vs 3.5 inch in a desktop

QUESTION 2

SSD (solid state drive)

ANSWER

-All memory, no moving parts -Silent, fast access time, less latency -Better performance -2.5 inch & 1.8 inch form factors

QUESTION 3

SSHD (Solid State Hybrid Drive)

ANSWER

Flash memory and hard drive storage SSD caches the hard drive data

QUESTION 4

magnetic disk

ANSWER

Traditional spinning drive

QUESTION 5

replacing storage drives

ANSWER

- All internal - open a cover on the back - open the entire laptop - can be very modular - two screws and the drive slides out

QUESTION 6

Laptop Memory

ANSWER

-Small Outline Dual In-line Memory Module (SO-DIMM) -Micro-Dual In-line Memory Module (Micro-DIMM) -Almost exclusively used in laptops and mobile devices -Also available in SFF desktops

QUESTION 7

smart card reader

ANSWER

• Integrated card reader; high security enviroments • Built into the laptop • External reader • USB connected

QUESTION 8

optical drive

ANSWER

Too large for today's portable devices - Becoming difficult to find Often removable - Replace with other media Read and write CD-RW/CD-ROM and DVD-RW/DVD-ROM - In a portable device

QUESTION 9

Video Card

ANSWER

- often built into the processor - not upgradeable - separate chip on motherboard - SOME laptops have upgradeable video cards - not the slimline models

QUESTION 10

screen

ANSWER

LCD ; liquid crystal display light and high resolution very fragile

QUESTION 11

resolutions are

ANSWER

- fixed - changes to native resolution may look blurry or not as crisp

QUESTION 12

Laptop power - AC adapters

ANSWER

• Auto-switching or fixed input • Converts AC to DC • Input voltage - 110 volts / 220 volts • DC jack on the laptop • Specific to the power supply type

QUESTION 13

Laptop power - batteries

ANSWER

• Lithium Ion (Li-ion) • Common in consumer electronics • No "memory effect" • Charging the battery diminishes capacity - different form factor for each laptop

QUESTION 14

laptop frame

ANSWER

• Plastic • Lightweight, mobile • Durable, difficult to break • Inexpensive, cost-effective • Metal • More durable than plastic • Can be more difficult to repair

QUESTION 15

Speaker

ANSWER

- self contained - portable audio - not the highest quality - very small - often stereo L/R - may include a subwoofer

QUESTION 16

system board

ANSWER

• Proprietary • Built to fit • Replacement isn't easy • Swap the entire board • Most components are on the system board

QUESTION 17

CPU (Central Processing Unit)

ANSWER

- designed for mobility - power management - little power as possible - little heat as possible - difficult to cool small laptop form factor integrated features : - memory controller - video controller not very upgradeable - replaceable but not upgradeable often slower than desktops - size and heat are disadvantages

QUESTION 18

LCD (liquid crystal display)

ANSWER

Light shines through liquid crystals Advantages: Lightweight, low power, inexpensive Disadvantages: Black levels are challenged, requires separate backlight (Florescent LCD, Difficult to replace)

QUESTION 19

OLED Displays (Organic Light Emitting Diode)

ANSWER

- organic compounds emit light when receiving an electric current - thinner & lighter - flexible and mobile - no glass needed - no backlight - organic compound provides the light - not quite ready for laptops - organic compound degrades over time - decayed images can remain on the screen - more costly and power hungry than LCD

QUESTION 20

WiFi Antennas

ANSWER

inside the screen Multiple antennas - WiFi main and aux - Bluetooth - cellular connections Antenna wires wrap around the laptop screen - It's up high

QUESTION 21

laptop webcam

ANSWER

• Video capture - Built-in camera and microphone • Usually includes both audio and video • Specialized drivers and software

QUESTION 22

microphone

ANSWER

• Built-in to the laptop - Useful for video calls • Not good for non-casual use • Analog or USB microphones can help

QUESTION 23

florescent light vs backlighting

ANSWER

LED backlight display - LCD - backlight LEDs instead of florescent - LEDs around the edge of the screen - An array of LEDs behind the screen - the latest laptops are LED- backlight

QUESTION 24

CCFL (cold cathode fluorescent lamp)

ANSWER

Fluorescent vs. LED Backlighting: -_________ (Higher voltage & power needed) (Added thickness to the display) (No longer a common backlight) (Older laptops will use these)

QUESTION 25

Backlight and inverter

ANSWER

• LCD displays need a backlight • Florescent lamp to LCD display to your eyes • Some laptops have inverters - Turn DC into AC ( CCFL) • Verify backlight - Look closely - use flashlight • May need to replace the LCD inverter or display • Choose carefully

QUESTION 26

Digitizer

ANSWER

Use a pen-like device as input - Stylus input - Useful for graphical input Becoming more common on laptop/tablets - Or hybrid devices

QUESTION 27

touchscreen

ANSWER

• Merge laptop and tablet input • No keyboard required, but often still available • Many options for input - Use the best one for the job

QUESTION 28

Dual displays

ANSWER

• Toggle Fn keys • Secondary functions • Toggle between LCD / external monitor / both • LCD switch • The "refrigerator door" effect • Physical switch on older systems • Internal magnetic switch on newer portable systems • Set functionality in the BIOS or utility

QUESTION 29

Wireless Control

ANSWER

Physical switch to enable/disable wireless airplane mode, secure areas look for a status light - function key - may include 802.11 Bluetooth and cellular

QUESTION 30

volume settings

ANSWER

• Another function key • May be a standalone key • Often includes a mute option • Physical dial or button • May see visual feedback

QUESTION 31

Screen brightness

ANSWER

• Control the backlight • Secondary function keys • More light, more power • Conserve your battery

QUESTION 32

keyboard backlight

ANSWER

• An option on many laptops • See in the dark • Secondary function control • Intensity • Duration • Disable

QUESTION 33

touchpad

ANSWER

enable & disable - avoid inadvertent mouse clicks & movements

QUESTION 34

screen orientation

ANSWER

• Rotate the screen • Useful on rotating tablet / laptops • Landscape to portrait

QUESTION 35

fn key/ hotkey

ANSWER

different across manufactures

QUESTION 36

media options

ANSWER

• Control audio / video from your keyboard • Play, stop, rewind, fast forward - no mouse clicking

QUESTION 37

GPS

ANSWER

listen for GPS signals disable the radio may also be associated with airplane mode or other wireless settings requires view of the sky over the air wireless network

QUESTION 38

docking station

ANSWER

• Use external keyboard and mouse • Extend existing laptop interfaces • Add additional functionality • Desktop adapter cards • Avoid cable issues

QUESTION 39

port replicator

ANSWER

• Similar to a docking station • Does not have an expansion card option

QUESTION 40

Physical laptop locks

ANSWER

•Keep your laptop from walking away •Connect to a solid object

QUESTION 41

Rotating/Removable Screens

ANSWER

• Combine a laptop keyboard with a tablet screen • May include a stylus for input iOs, android larger than 7 inch diagonally

QUESTION 42

smart phones

ANSWER

3.5 inch to 6 inch diagonally media viewer

QUESTION 43

wearable technology

ANSWER

Computing devices that are worn on various parts of the body.

QUESTION 44

virtual reality

ANSWER

A computer-simulated environment that can be a simulation of the real world or an imaginary world

QUESTION 45

augmented reality

ANSWER

the viewing of the physical world with computer-generated layers of information added to it

QUESTION 46

E-readers are:

ANSWER

handheld devices for reading digital publications - electronic paper instead of LCD screen

QUESTION 47

Micro-USB and mini-USB

ANSWER

• EU standardized on Micro-USB • Common now worldwide • Older devices may use Mini-USB • Slightly larger

QUESTION 48

USB-C

ANSWER

-The newest, and most versatile, type of USB connector. -24-pin double sided USB Connector (used for both hosts and devices) - acts as a Usb 3.1/ USB 2.0 connection only interface is different - includes analog audio option

QUESTION 49

Lightning Cable

ANSWER

-Apple proprietary -8-pin digital signals (iPhone, iPad, iPod devices) -Some advantages over Micro-USB --Higher power output for phones and tablets --Can be inserted either way --Simpler design, a bit more durable than traditional USB cable

QUESTION 50

Tethering

ANSWER

Transforms a smartphone or Internet-capable tablet into a portable communications device that shares its Internet access with other computers and devices wirelessly/ usb to connect

QUESTION 51

Hotspot

ANSWER

802.11 hotspot turn your phone into a wifi hotspot personal wireless router extend cellular data network to all your devices

QUESTION 52

Proprietary mobile interfaces

ANSWER

• Early mobile technology was all about cables • One cable for power • A completely different cable for data • Every manufacturer was different - Intentionally • The EU changed things • Common external power supply for all data-enabled mobile phones sold in the European Union

QUESTION 53

NFC (Near Field Communication)

ANSWER

• Send small amounts of data wirelessly over a limited area • Built into your phone • Payment systems, transportation, in-person information exchange • Access token, identity "card" • Short range with encryption support

QUESTION 54

Bluetooth

ANSWER

Wireless PAN technology that transmits signals over short distances between cell phones, computers, and other devices - highspeed communication over short distances

QUESTION 55

IR (infared)

ANSWER

- Android - included on many smartphones, tablets, and smartwatches - not really used for file transfers and printing - entertainment

QUESTION 56

headsets

ANSWER

• Hands-free audio - Earphones and microphone • Wired • Connects to TRRS connector (Tip-Ring-Ring-Sleeve) • Wireless - Bluetooth headsets

QUESTION 57

speakers external

ANSWER

- mobile audio - battery powered - wireless connection - stereo sound ; small connection

QUESTION 58

game pads

ANSWER

• Gaming console feel - Mobile phone or tablet • Connect with Bluetooth - Wireless connectivity

QUESTION 59

extra battery packs/battery chargers

ANSWER

• Power is key - And in short supply • Swappable battery pack • Carry an extra or two • External USB chargers • Phones and tablets • And any other USB devices

QUESTION 60

protective covers

ANSWER

• Screen protector • Avoid scratches • May be difficult to install • Device protector • Wrap the entire device • Waterproofing options are available • Can create problems for docking stations

QUESTION 61

credit card reader

ANSWER

A stand alone device, or a peripheral for a mobile device that accepts and transfers credit card data - connects to audio/mic TRRS jack, lightning connector or bluetooth. - uses internet link NFC connection

QUESTION 62

Memory/MicroSD

ANSWER

• Increase storage capacity of smartphone or tablet • Common on Android devices • Not available on iOS devices • MicroSD cards • Small form factor, with increasing capacities

QUESTION 63

Micro SD card

ANSWER

older/larger device small form factor almost too small increasing capacity

QUESTION 64

Wireless/Cellular Data Network

ANSWER

• Your phone has an Internet connection • Use your mobile provider network • Take advantage of this connectivity • Hotspot • Turn your phone into a WiFi Router • You may have to pay extra phone charges • Other devices connect to your phone via WiFi

QUESTION 65

airplane mode

ANSWER

• One button turns off all radios • Cellular, WiFi, Bluetooth, NFC • You can re-enable features without enabling cellular features • Useful when the airplane has WiFi

QUESTION 66

Wireless Network

ANSWER

enable and disable cellular wifi, and bluetooth independtly - airplanes, conserve battery - in IOS settings or control settings - in Android , settings/wireless and network settings

QUESTION 67

Baseband radio processor

ANSWER

A network interface for your radio isn't wifi or bluetooth updated OTA (over the air) has its own firmware and memory

QUESTION 68

Phone updates

ANSWER

• PRL updates • Preferred Roaming List • CDMA networks (i.e., Verizon, Sprint) • Allows your phone to connect to the right tower • Can be updated over the air (OTA) • PRI updates • Product Release Instructions • Radio settings - ID numbers, network codes, country codes, etc. • Also updated over the air

QUESTION 69

PRI Updates

ANSWER

• Product Release Instructions • Radio settings - ID numbers, network codes, country codes, etc. • Also updated over the air

QUESTION 70

IMEI (International Mobile Equipment Identity)

ANSWER

-Identifies a physical mobile device -Every phone has a different IMEI -Can be used by carrier to allow or disallow access

QUESTION 71

IMSI (International Mobile Subscriber Identity)

ANSWER

• Identifies the user of a mobile network • Can be provisioned in the SIM card • Swap the SIM to move between phones

QUESTION 72

VPN (Virtual Private Network)

ANSWER

secure information integrated into the phone OS no additional software - additonal setup detailed configuration settings

QUESTION 73

retrieving email

ANSWER

POP3 and IMAP

QUESTION 74

Sending mail

ANSWER

SMTP

QUESTION 75

Corporate email

ANSWER

Microsoft Exchange

QUESTION 76

integrated providers

ANSWER

iCloud, Google, Exchange Online, Yahoo

QUESTION 77

POP3

ANSWER

Post Office Protocol version 3 - used for downloading mail to local mail client downloads and optionally deletes from server - needs name of POP3 Server - username and password

QUESTION 78

Network ports for POP3

ANSWER

defined by your mail provider POP3: tcp/110 SSL ( secure socket layer) settings in POP3 tcp/995

QUESTION 79

Internet Message Access Protocol (IMAP)

ANSWER

access mail on a central server mail is usually stored on the server supports folders and server side searching configuration: name of IMAP server username and passowrd

QUESTION 80

network ports for IMAP

ANSWER

defined by your mail provider IMAP : tcp/143 without any type of security SSL settings IMAPS : tcp/993

QUESTION 81

SMTP (Simple Mail Transfer Protocol)

ANSWER

A communications protocol that enables sending email from a client to a server or between servers. tcp/25 IMAP, POP3

QUESTION 82

port numbers for SMTP

ANSWER

no authentication : tcp/25 with authentication : tcp/587

QUESTION 83

Microsoft Exchange

ANSWER

A server application that can handle email, contacts, and calendars and is a popular application used by large corporations for employee email, contacts, and calendars. integrated message encryption

QUESTION 84

Synchronizing Data on Mobile Devices

ANSWER

-Not restricted to one device (many different devices) -Access anything from anywhere (complete mobility) -Many different types of data is synced (email, calendar, apps, etc.) -All devices must be synced (invisible to the end-user) -The client and server must authenticate with each other (mutual authentication)

QUESTION 85

data types

ANSWER

• Contacts • Applications • Email • Pictures, music, video • Calendar • Bookmarks • Documents • Location data • Social media data • eBooks • Passwords

QUESTION 86

Synchronize to the cloud

ANSWER

• Completely hands-off • No physical cables, no local files • May be integrated into your • Exchange or Gmail • Choose provider network and/or Wi-Fi • Apple iOS • Sync all data types to iCloud • Complete backup and recovery • Android • Configure your Google account

QUESTION 87

synchronize to the desk

ANSWER

application requirements OS & disk space

QUESTION 88

memory

ANSWER

relatively minimal

QUESTION 89

storage space

ANSWER

enough to store backups, video, pictures

QUESTION 90

IOS

ANSWER

apple Itunes, syncs everything in the phone creates full backups on the computer

QUESTION 91

Anroid

ANSWER

syncs online with google use third party apps like double twist to transfer movies and music

QUESTION 92

synchronize to cars

ANSWER

connect to your automobile over Bluetooth or wired cable extends the phone functionally into the vehicle displays map, control phone calls,

QUESTION 93

iOS CarPlay, Android Auto

ANSWER

synchronizes contact info and other details could be a security issue in a rental car or shared device

QUESTION 94

synchronization connections

ANSWER

iOS: -USB - Proprietary 30-pin 8-pin Lightning -USB-C -802.11 wireless -Mobile Network Android: -USB Micro-B -USB-C -802.11 wireless -Mobile Network

QUESTION 95

Introduction to IP

ANSWER

A series of moving vans efficiently move large amounts of data Network is the road the truck is the Internet Protocol Boxes hold your data inside the boxes are more things application information

QUESTION 96

TCP & UDP

ANSWER

-Transported inside of IP (encapsulated by the IP Protocol) -Two ways to move data (different features for different applications) -Referred to OSI Layer 4 (Transport Layer) -Multiplexing allows you to use many different applications at the same time

QUESTION 97

TCP (Transmission Control Protocol)

ANSWER

A connection-oriented, guaranteed-delivery protocol used to send data packets between computers over a network like the Internet. flow control the receiver can manage how much data is sent

QUESTION 98

UDP (User Datagram Protocol)

ANSWER

A connectionless Transport-layer protocol that is one of the protocols in the Internet protocol suite, and is used with IP. It is also known as the Universal Datagram Protocol. no flow control, sender determines the amount of data transmited

QUESTION 99

speed delivery

ANSWER

The IP delivery truck delivers from on IP address to another IP address

QUESTION 100

IP address

ANSWER

boxes arrive at the house, where do boxes go? each box has a room name

QUESTION 101

port is written outside of the box

ANSWER

drop the box into the right room

QUESTION 102

lots of ports

ANSWER

• IPv4 sockets - Server IP address, protocol, server application port number • Client IP address, protocol, client port number • Non-ephemeral ports - permanent port numbers • Ports 0 through 1,023 • Usually on a server or service • Ephemeral ports - temporary port numbers • Ports 1,024 through 65,535 • Determined in real-time by the client

QUESTION 103

port numbers

ANSWER

• TCP and UDP ports can be any number between 0 and 65,535 • Most servers (services) use non-ephemeral (not-temporary) port numbers • This isn't always the case - it's just a number. • Port numbers are for communication, not security • Service port numbers need to be "well known" • TCP port numbers aren't the same as UDP port numbers

QUESTION 104

ports on the network

ANSWER

*Web server - tcp/80 *VoIP server - udp/5004 *Email server - tcp/143

QUESTION 105

FTP (File Transfer Protocol)

ANSWER

tcp/20 (active mode data), tcp/21 (control) - transfer files between systems with authentication, with a username and password

QUESTION 106

SSH (Secure Shell)

ANSWER

• Encrypted communication link - tcp/22 • Looks and acts the same as Telnet

QUESTION 107

Telnet

ANSWER

tcp/23 login to devices remotely console access in the clear communication not the best choice for production system

QUESTION 108

DNS (Domain Name System)

ANSWER

• Converts names to IP addresses - udp/53 • www.professormesser.com = 162.159.246.164 • These are very critical resources • Usually multiple DNS servers are in production

QUESTION 109

HTTP (Hypertext Transfer Protocol)

ANSWER

communication in the browser and by other applications tcp/80 in the clear / encrypted supported by nearly all web servers and clients

QUESTION 110

HTTPS (Hypertext Transfer Protocol Secure)

ANSWER

An encrypted version of HTTP. It uses port 443.

QUESTION 111

POP/IMAP

ANSWER

• Receive emails from an email server • Authenticate and transfer • POP3 - Post office Protocol version 3 - tcp/110 • Basic mail transfer functionality • IMAP4 • Internet Message Access Protocol v4 - tcp/143 • Includes management of email inbox from multiple clients

QUESTION 112

RDP (Remote Desktop Protocol)

ANSWER

• Share a desktop from a remote location over tcp/3389 • Remote Desktop Services on many Windows versions • Can connect to an entire desktop or just an application • Clients for Windows, macOS, Linux, Unix, iPhone, Android, and others

QUESTION 113

SMB (Server Message Block)

ANSWER

• Protocol used by Microsoft Windows • File sharing, printer sharing • Also called CIFS (Common Internet File System) • Direct over tcp/445 (NetBIOS-less) • Direct SMB communication over TCP without the NetBIOS transport

QUESTION 114

Using NetBIOS over TCP/IP

ANSWER

udp/137 NetBIOS name services (nbname) udp/138 NetBIOS datagram services (nbdatagram) tcp/139 NetBIOS session service (nbsession)

QUESTION 115

Direct over tcp 445 (netBIOS-less)

ANSWER

Direct SMB communication over TCP without the NetBIOS transport

QUESTION 116

AFP (Apple Filing Protocol)

ANSWER

• File services in macOS • tcp/548 • Works with SLP (Service Location Protocol) • tcp/427 and udp/427 • Populates the list of available devices • File management • Copy, move, delete files

QUESTION 117

DHCP (Dynamic Host Configuration Protocol)

ANSWER

• Automated configuration of IP address, subnet mask and other options • udp/67, udp/68 • Requires a DHCP server • Server, appliance, integrated into a SOHO router, etc. • Dynamic / pooled • IP addresses are assigned in real-time from a pool • Each system is given a lease and must renew at set intervals • DHCP reservation • Addresses are assigned by MAC address in the DHCP server • Quickly manage addresses from one location

QUESTION 118

LDAP (Lightweight Directory Access Protocol)

ANSWER

A communications protocol that defines how a client can access information, perform operations, and share directory data on a server. tcp/389

QUESTION 119

SNMP (Simple Network Management Protocol)

ANSWER

• Gather statistics from network devices • udp/161 • v1 - The original • Structured tables, in-the-clear • v2 - A good step ahead • Data type enhancements, bulk transfers • Still in-the-clear • v3 - The new standard • Message integrity, authentication, encryption

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