Prepare for your Hotel Management exam with these practice questions and answers. This guide covers hotel classifications, front desk operations, housekeeping, and guest services.
Q: Interdependency between various segments of the hospitality
Answer: each segment, to an extent, depends on another for business
Q: Hotels classified by price would include:
Answer: Hotels classified by price would include:
Q: Hotels classified by location might include:
Answer: City, resort, airport and freeway
Q: Airport hotels are
Answer: Range from 200- 600 rooms with full service
Q: 75 % of car rental sales take place at:
Answer: Airports
Q: The area of the hotel that is often described as the nerve center of hub is:
Answer: Front office
Q: In this type of ownership, investors do not pay corporate income tax, distribute the majority of net income to shareholders and are publicly traded.
Answer: REIT
Q: Hotels may be classified by a number of factors including location, price, and:
Answer: Types of service provided
Q: Sustainable tourism
Answer: Places a broad-based obligation on society
Q: Two organizations that rate and classify hotels are Mobile Travel Guide and:
Answer: American Automobile Association
Q: What association is the global organization that regulated almost all international airlines?
Answer: International Air Transportation Association
Q: The largest department in the hotel, in terms of number of employees, is:
Answer: Housekeeping
Q: When selling a room, the front desk associate may upsell, which means:
Answer: Suggestively selling the features of a larger room, higher floor or perhaps a better view
Q: The primary purpose of revenue management is to
Answer: Increase profitability
Q: The multiplier effect occurs when:
Answer: Money is recycled back into the community from the money tourists spend in the local economy
Q: Guest speaker, Jim Strong, describes Travel asAnswer
Answer: All of the above
Q: Eco-tourism is often used interchangeably with the term
Answer: Sustainable tourism
Q: Cultural tourism is motivated by:
Answer: Lifestyle and heritage offerings of a community
Q: Marriott builds a hotel for $34 million and sells it to an investment firm for $52 million. Marriott charges the investment firm 2-4% of gross revenues to operate the hotel. This type of transaction is known as a:
Answer: Management contract
Q: Casino hotels are different from other hotels because
Answer: They make more money from gaming than rooms
Q: Benefits of tourism include all of the following except
Answer: It provides a strain on the local infrastructure
Q: Franchising is a concept that allows hotels to:
Answer: Expand rapidly by using other people’s money
Q: To be effective as a successful general manager of a hotel, the manager should exhibit all of the following traits except:
Answer: Computer programming skills
Q: The mass market segment of the cruise industry generally consists of :
Answer: People with income in the $30k – $60k range
Q: Hotels classified by level of service would include:
Answer: Luxury, all-suite, economy and budget
Q: In most hotels the executive committee
Answer: Is involved in all major decisions but ultimately responsibility lies with the General Manager
Q: The leading international organization in the field of travel and tourism is:
Answer: World Tourism Organization
Q: The main function of a hotel is to:
Answer: Provide an outstanding lodging experience
Q: Coastal cruises provide passengers with an opportunity to:
Answer: Visit local ports and experience the local culture and cuisine
Q: Maglevs are super fast trains that:
Answer: Are suspended in the air and propelled by magnetic force
Q: Reasons people travel include all but which of the following:
Answer: All of the above are examples of reasons why people travel
Q: Franchisee benefits include all of the following except:
Answer: Discount franchise fees
Q: The executive committee of a hotel is:
Answer: Comprised of key associates who head major departments
Q: A major benefit of the hub and spoke system adopted by major U.S. airlines is:
Answer: Airlines can service more cities at a lower cost
Q: A position description for the front office includes all of the following tasks except:
Answer: To clean rooms
Q: The person at a desk in the lobby of a hotel who assists guests with restaurant reservations, directions, tickets to shows and other advice is the:
Answer: Concierge
Q: The individual responsible for the task of balancing the guest accounts receivables is the:
Answer: Night auditor
Q: Franchising hotels began in 1907 by:
Answer: Ritz-Carlton
Q: For most cruise lines, the largest source of income comes from:
Answer: Beverage service
Q: All of the following are potential negative impacts that tourism may have on the local environment except:
Answer: Partnerships are formed between governments and local industries to put regulations in place to protect resources
Q: The rack rate is:
Answer: The published rate that the hotel would like to get for a room
Q: A demand forecasting technique used to maximize room revenue is known as:
Answer: Revenue management
Q: Management contracts became popular in the 1970’s because:
Answer: Little or no up front financing or equity was required
Q: If Rooms revenue is $75,884 and the total number of rooms sold is 662 then the average daily rate is:
Answer: $114.63
Q: A catering event order (CEO) or banquet event order (BEO) is used to:
Answer: Provide the client and hotel with essential information about each function
Q: The concierge association, which promotes high professional and ethical standards, is called:
Answer: Les Clefs d’Or
Q: Currently, the largest cruise line in the industry is:
Answer: Carnival
Q: Average daily room rate (ADR) is determined by:
Answer: Room revenue divided by number of rooms sold
Q: Property management systems are designed to assist front office employees in performing functions related to which tasks?
Answer: Reservations, rooms, and guest management
Q: Guest speaker, Jim Strong, partially attributes his success to:
Answer: Being an excellent listener