Question: A(n) ________ is the declaration that expresses what the organization should become and where it wants to go strategically.
1. vision statement
2. objectives statement
3. code of ethics
4. management code
5. mission statement
Answer: 1. vision statement
A vision statement expresses what the organization should become, where it wants to go strategically.
Question: Prior to opening his business, Sal, the owner of The Italian Kitchen, is writing a document that explains the reason for his business. This statement would be a part of his mission statement.
Answer: True
An organization’s reason for being is expressed in a mission statement.
Question:
Answer: 2. stretch goal.
If you have outsize ambitions, you might set yourself a really hard goal (e.g., increase study time 50 percent)—what’s known as a stretch goal, or “stretching yourself beyond what your mind might think is safe,” according to one definition from Richard Branson, founder of Virgin Atlantic airlines.
Question: A ______ is a standing plan that designates specific required action.
1. procedure
2. industry standard
3. rule
4. policy
5. certified procedure
Answer: 3. rule
A rule is a standing plan that designates specific required action.
Question:
Answer: 3. operational goal
Operational goals are set by and for first-line managers and are concerned with short-term matters associated with realizing tactical goals.
Question:
Answer: 5. mission statement.
A mission statement expresses the purpose of the organization. Whether the organization is for-profit or nonprofit, the mission statement identifies the goods or services the organization provides and will provide. Sometimes it also gives the reasons for providing them (to make a profit or to achieve humanitarian goals, for example).
Question: _______ are goals set by and for first-line managers and are concerned with short-term matters associated with realizing tactical goals.
1. Lower-level objectives
2. Front-line goals
3. Tactical goals
4. Supervisory objectives
5. Operational goals
Answer: 5. Operational goals
Operational goals are set by and for first-line managers and are concerned with short-term matters associated with realizing tactical goals.
Question: Operational planning must be completed by first-line managers every ____, and tactical planning is done by middle management every
1. year; 2 to 10 years.
2. 6 to 24 months; 1 to 52 weeks.
3. 1 to 52 weeks; 6 to 24 months.
4. 1 to 12 weeks; year.
5. year, if necessary; 1 to 90 days.
Answer:
Question: A _____ is a single-use plan encompassing a variety of projects or activities.
1. program
2. rule
3. policy
4. project
5. procedure
Answer: 1. program
A program is a single-use plan encompassing a range of projects or activities.
Question: The planning/control cycle is an order planning system in which employees work with customers to plan orders and discuss delivery times.
Answer: False
In the planning/control cycle, managers take corrective action by correcting deviations in the plan being carried out or by improving future plans (see Figure 5.5).