Question: What types of goods are often associated with “rare,” “fragile” and “opulent?”
Answer: Luxury
Question: Which of the following is the first promise of the Wagoneer 10 Customer Promises?
Answer: Deliver excellent customer service by being a Customer First dealer.
Question: Wagoneer Client Services provide Wagoneer customer with ____.
Answer: Complimentary maintenance
Question: Who, at a dealership, has an impact on the customer’s experience?
Answer: Everyone
Question: Grand Wagoneer provides up to ____ inches of total screen display.
Answer: NOT 12
Question: Premium goods and services are often associated with ____.
Answer: NOT opulence and flashiness
Question: While a customer is returning a lease vehicle, they express interest in purchasing a Grand Wagoneer, but they are worried about the added maintenance costs associated with ownership. What feature would you present to this customer to help sell Grand Wagoneer?
Answer: Wagoneer client services provide complementary maintenance for first five years of ownership.
Question: Sales associates at places that provide premium services ___.
Answer: Anticipate your wants, needs, and expectations before you voice them
Question: Which new feature allows owners to purchase certain items, like Grub Hub, right from their Uconnect screen.
Answer: Uconnect market
Question: Being more interested in helping a customer, rather than just selling to them, is part of the ___.
Answer: Consulting mindset